Patient Information


Appointment Policy – rescheduling or cancellation of booking:

If you need to reschedule or cancel your appointment please provide 24 hours notice so we can ensure our other patients have access to this appointment time or a cancellation fee may apply.

If you miss your appointment and do not provide notice, the full consultation fee may be charged.

Do I need a referral?

You do not need a referral from your GP to visit an Osteopath. As Osteopaths are primary healthcare practitioners you can make an appointment directly with Victoria Sports and Rehabilitation Clinic.

Can I claim my treatment on-the-spot?

Osteopathy is covered by all major private health funds. You can claim your private health insurance rebate immediately after your consultation through our Hicaps facility. Don’t forget to bring your private health insurance card to your appointment.

Your rebate amount will depend on the level of cover you have with your private health fund. If you are unsure if you are covered for Osteopathy, Massage or Exercise Physiology, contact your health fund directly.

What can I expect at my first consultation?

Your first consultation will take 45 – 60 minutes dependent on the type and complexity of your complaint. You will need to arrive 5-10 minutes prior to complete a patient registration and medical history form. It is best to wear comfortable clothing.

Please bring any scans, x-rays or reports regarding your complaint to the appointment.

How many treatments will I need?

This will depend on your complaint and your goals. Our focus is to reduce your pain and get you moving as quickly as possible.

What qualifications do Osteopaths have?

Osteopaths are government registered, primary healthcare practitioners who have completed five years of university training in anatomy, physiology, pathology, general medical diagnosis and osteopathic techniques (Osteopathy Australia).